Wednesday, February 16, 2011

New Support and Forum

dbQwik users now have a new support ticket system and integrated forum to help them get better support. Focus Technology (formerly TheDevShop)is trialing ZenDesk as a new support platform after experiencing some difficulties with the legacy systems.
ZenDesk is a rich support environment and we hope that it will fit the bill. Data is not being ported at this time as the legacy systems remain online and are in need of a major clean up as much of the information is outdated.

Do give the new system a try and let us know if this works better for you.

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